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To complete this Health Check, please read each of the statements and select the number in the column which most closely reflects your reaction to each proposition.
Please make a response to all the statements. Add up your total number, per section, and compare it with the results table at the end of each section.
The whole process should take no longer than 15 minutes and should be completed on an individual basis. Please focus on the experience with your present organization.
Once done, you can discuss your findings with your colleagues who have also completed the health check. The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organization.
If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.
Answer the questions below honestly using this scale:
5 = Strongly Agree
4 = Agree
3 = Neutral
2 = Disagree
1 = Strongly Disagree
Please select the number which describes your view of each statement.
Questions:
Section 1 - Business Performance
- The organization is making the most effective use of its resources and assets.
- The aspirations of our major stakeholders are regularly met or exceeded.
- The rewards we achieve are consistently among the highest in the sector.
- The organization has proved its ability to perform irrespective of the market conditions.
- We have a record of adapting quickly and effectively to take advantage of emerging opportunities in the market place.
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+ Results
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Results
Scores for each section within the indicative bands should roughly be interpreted as follows:
22 – 25 = Very impressive. Keep it up. An area for a continuous improvement programme.
19 - 22 = Some potential for concern in this area. Action should be taken soon to prevent it becoming an issue.
15 - 18 = Performance in this area is likely to hold back the overall performance of the business and therefore requires immediate attention.
< 14 = There are real, and probably urgent, performance problems in this area, which are likely to require fairly radical action.
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Section 2 - Customers
- We have a complete understanding of the problems that customers are trying to solve and can anticipate their emerging requirements.
- We do everything we can to keep customers so as to have zero defections to competitors
- We understand the industry sector and environment in which we operate and can anticipate changes that will affect our relationship with customers.
- Our customers consistently give us top scores for all aspects of product and service quality and delivered value.
- We are constantly seeking new ways of adding to the customer value that we deliver.
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+ Results
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Results
Scores for each section within the indicative bands should roughly be interpreted as follows:
22 – 25 = Very impressive. Keep it up. An area for a continuous improvement programme.
19 - 22 = Some potential for concern in this area. Action should be taken soon to prevent it becoming an issue.
15 - 18 = Performance in this area is likely to hold back the overall performance of the business and therefore requires immediate attention.
< 14 = There are real, and probably urgent, performance problems in this area, which are likely to require fairly radical action.
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Section 3 - Business Strategy
- We have a clear and compelling vision of where we want to take the business which is unconditionally owned by senior management.
- The business vision is understood and directs activity throughout the organization.
- We have a strategy which is clearly focused on delivering a superior value to the customer.
- Our strategy tackles head-on the greatest threats to the business.
- We have a clear plan for implementing the strategy and the resources and competencies needed are available.
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+ Results
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Results
Scores for each section within the indicative bands should roughly be interpreted as follows:
22 - 25 = Very impressive. Keep it up. An area for a continuous improvement programme.
19 - 22 = Some potential for concern in this area. Action should be taken soon to prevent it becoming an issue.
15 - 18 = Performance in this area is likely to hold back the overall performance of the business and therefore requires immediate attention.
< 14 = There are real, and probably urgent, performance problems in this area, which are likely to require fairly radical action.
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Section 4 - Organizations and Systems
- Our organization is consistent with and supports the business strategy.
- Our core business processes and delivery systems are designed to give us competitive edge.
- Our information systems both create and allow us to exploit opportunities.
- We are leaders in applying product and process innovation in the industry.
- We have reward and recognition systems which encourage the desired type of behaviour.
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+ Results
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Results
Scores for each section within the indicative bands should roughly be interpreted as follows:
22 – 25 = Very impressive. Keep it up. An area for a continuous improvement programme.
19 - 22 = Some potential for concern in this area. Action should be taken soon to prevent it becoming an issue.
15 - 18 = Performance in this area is likely to hold back the overall performance of the business and therefore requires immediate attention.
< 14 = There are real, and probably urgent, performance problems in this area, which are likely to require fairly radical action.
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Section 5 - People
- We are able to attract, grow and retain people who can exploit and develop our competitive edge.
- We are willing to experiment with new ideas and have a culture which tolerates "small mistakes".
- Our people feel valued and able to contribute.
- We have a demonstrated commitment to investing in all our people.
- Our culture and past experience gives us a positive attitude to change.
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+ Results
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Results
Scores for each section within the indicative bands should roughly be interpreted as follows:
22 – 25 = Very impressive. Keep it up. An area for a continuous improvement programme.
19 - 22 = Some potential for concern in this area. Action should be taken soon to prevent it becoming an issue.
15 - 18 = Performance in this area is likely to hold back the overall performance of the business and therefore requires immediate attention.
< 14 = There are real, and probably urgent, performance problems in this area, which are likely to require fairly radical action.
If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.
