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According to Andy Warhol - "They always say time changes things, but you actually have to change them yourself"

Sensei's Richard Ferguson says "Change is like the British weather, something you just have to get used to!

Our Chairman, Tim Vernon, reflects on his recent experiences to give us an interesting view of Customercentricity
Customercentricity- often articulated, not so frequently practiced

by Tim Vernon

In the current business climate where organisations in the private and public sectors are fighting to defend and grow their reputation and performance and therefore ensure their survival, it never ceases to amaze me that the voice of the customer is so often muted and indeed sometimes completely inaudible.

Click here to read on ......
      DNA OF A CHAMPION - A speech by Sir Clive Woodward at IoD Dinner

by Malcolm Follos

The talk explained Clives views on what it takes to be a champion using a simple 4 tier model and a lot of emotive clips taken from the Olympics and Englands rugby world cup win back in 2003.
Talent - The starting point for any champion is to have a natural aptitude and skill for their chosen endeavour. This alone however it is not enough as the competition will have talent too. Clive remembered being in the England dressing room and thinking the French dressing room across the corridor was full of talent too and if this is all we are relying on then we will not win.

Click here to learn more ......
We would love to hear your views, send an email to kbutler@senseiuke.com - also give us your views or follow us on Twitter @sensefromsensei
Sensei is an award winning global consultancy which specialises in human performance improvement. Our groundbreaking Human Performance Index™ enables leaders to measure human performance so they can focus on areas that will deliver strategically significant results.
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