Farzana Siddique, Director, Senior Management Consultant, Sensei International
Farzana Siddique is a Management Consultant & Trainer of Sensei. She was the director in charge of the Bangladesh business before moving on to her current role of developing the Sensei business in Australia. She is accomplished in identifying client needs, recommending value adding solutions and delivering transformation processes.
She specializes in Customer Care and has conducted customer care development processes for many organizations. She also supports Senior Consultants at Sensei International in delivering high quality change initiatives by adding the essential Customer Care inputs, tailored to customer needs for the various Sensei International Clients.
She successfully trained management and staff of BRAC Bank, DHL, Grameen Phone, Robi Axiata, Kenpark, Eastern Bank and Rahimafrooz Superstores in Bangladesh in providing excellent customer service, personal excellence and living the values. She has also coached supervisors of Mashreq Bank, Dubai in leading their teams and conducted leadership assessments for GSK Bangladesh, Mashreq Bank Dubai, Hirdramani Sri Lanka, Comtextiles Far East, Energy Pac Bangladesh and Rahimafrooz Bangladesh.
The clients, she has helped serve as part of a Sensei consulting team includes Unilever (Malaysia, Morocco & Algeria) Siemens, Maersk Shipping, DHL, British American Tobacco, Rahimafrooz Group, Rahimafrooz Superstores [Agora], Rahimafrooz CNG, Eastern Bank, Dhaka Bank, BRAC Bank, BRAC Dairies, Banglalink, CityCell, Paxar, Shing On, Kenpark, Delta Brac Housing Ltd, International School of Dhaka [ISD], Comtextiles, Regency Garments, Building Technologies and Ideas Ltd [BTIL], Commercial Bank of Ceylon, Apollo Hospital and Aarong in Bangladesh. In addition she has been involved in training for Nokia Siemens Networks, Mashreq Bank (UAE & Qatar), Svitzer Wijsmuller Group, John Keells Computer Service and Mouchel in Dubai and Comtextiles Far East in Thailand, Indonesia and Sri Lanka.
The sessions for the above clients includes Leadership Journey, Leadership Breakthrough, Strategic Thinking, Strategy into Action, Mastery of Self, Continuous Improvement, Customer Care Excellence, Sales Excellence, Negotiation Techniques, Team Building, Living the Mission, Vision & Values and Continuous Improvement etc.
Before joining Sensei, she excelled in customer care at Banglalink and was the recipient of the ‘Certificate of Performance Excellence’, awarded to those who displayed an all-round ability, attitude, confidence, knowledge and skill in all aspects of customer care.
She is a Bachelor of Science in Computer Science (Minor in MIS) from the North South University, Dhaka and has qualifies in Project Management at the Work Education Association (WEA) in Adelaide, Australia.