WHITE PAPER: THE HUMAN PERFORMANCE INDEX™ – THE NECESSARY BRIDGE
Excerpt from the Sensei White Paper
by Omar Khan, Founder, Sensei International
To download the full report, please click here.
Organizations measure virtually everything — and for good reason for the most part. Companies wish to know how effectively they are leveraging resources, how competitively in terms of costs and effectiveness they are operating, the value of their brands, their return on capital, their market share, customer satisfaction, and more. Without measuring and having a base-line, it’s hard to aim for real improvement.
Yet one of the primary ingredients of business performance is human performance. In other words, how our human assets act, interact, behave, collaborate and engage with each other in functions, across functions, within and between teams. Yet human performance as an overall component of business results is not explicitly measured or tracked. This seems crazy!
In fact, without measuring human performance, the things we are measuring are likely to be symptoms of what are often human performance issues. After all, who does the leveraging of resources, who manages costs, builds and maintains brands, serves customers, innovates, and more? In algebraic terms, human performance would be the “x” factor. Human performance multiplied by company assets and company capabilities (themselves manifested through the actions and interactions of leaders and teams) delivers business results. Click here to download the full report …
If you’re interested in finding out how Sensei can enable your organization to maximise business results through people, please contact us.